Terms & Conditions

Agreement to my terms and conditions: by accessing this site you agree to be bound by these terms and conditions. These terms and conditions constitute a binding agreement between you and Katarina Lategan. By proceeding to pay a deposit/booking fee to Katarina Lategan you accept that you are entering into a contract and you agree to be bound by these conditions. If you do not agree to these terms and conditions, you should not book your bridal makeup.

DEPOSIT/BOOKING FEE
Booking can only be confirmed once a deposit/booking fee has been received. All deposits/booking fees are non-refundable or transferable. The deposit/booking fee is your booking retainer which means I turn away all other jobs during your appointment time.

IF YOU CANCEL YOUR BOOKING
In the unfortunate event that you cancel your booking any payments you have made are strictly non-refundable, and non-transferable. If I book you in for hair or makeup it means I cannot book other clients and it is likely that I turned away other business. Due to a high demand for bookings, I am regularly booked months, if not years, in advance.

IF I AM UNABLE TO DO YOUR WEDDING
In the unlikely event that I am unable to do your wedding I try my best to secure another makeup artist for you. I will endeavour to give you as much time as I can to let you know if this isn’t possible and a full refund will be given.

IF YOU CHANGE THE NUMBER OF CLIENTS 
After paying your deposit/booking fee, if someone decides to pull out of their service, the total amount quoted will remain the same and no refund will be offered, instead you have the option to replace them with someone else. Change to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and I will require notice and payment due at the specified time. Adding extra people on the day, without warning, may jeopardise the quality of my work or delay the ceremony.

IF YOU CHANGE YOUR BOOKING LOCATION
In the event that you change your booking location, it will be at my discretion whether I can still provide services at the new location. Deposit is non-refundable in the event that I am unable to provide services at the new location.

COVID/GOVERMENT RESTRICTION
In the event that your booking is cancelled due to government restrictions, I will try to accommodate you by moving your makeup to a new date free of charge. If I am already booked on your new date then I will offer a refund minus an admin fee. Unfortunately, I cannot give a refund if you move your date more than once and then I am already booked, or if you move your date even though I am able to work in that month (not restricted by the government). If you are moving your wedding to another year then 5% charge on the total amount will be added for annual price increases.

IF YOU RESCHEDULE YOUR WEDDING BOOKING
If you decide to reschedule your wedding booking I require 6 months’ notice unless due to government restrictions. Once a deposit/booking fee is made this holds the date for you and cancellations can result in significant loss if cancelled within six months of the booking time. Once your deposit has been made, you acknowledge and agree to my Terms and Conditions.

TRIALS 
Trials are not compulsory but are recommended. Without a trial, I will not accept the responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in style, approach, or expectations, and a refund will not be offered. All trials will be held at my studio in Newquay. If you require me to travel for your wedding trial a travel fee will be charged. Trial usually takes between 1.5-2 hours. Please let me know before you leave your trial any feedback you may have. If there are any issues or anything that needs to be changed or fixed, I can address this immediately to ensure 100% satisfaction on the day. It is advisable that you familiarise yourself with my work portfolio and ensure you are confident my capabilities and style are appropriate before securing a booking.

PARKING
Parking must be provided for and paid for by the client. I carry a lot of heavy equipment and parking next the hotel/venue is vital for me.

TRAVEL FEE
Travel is calculated at 50p per mile outside 20- mile radius of Newquay on a round trip. This fee will be in the quotation you receive. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast.

IN THE EVENT OF DELAYS EXPERIENCED ON THE DAY 
If I experience unforeseen delays which are out of my control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if I overrun. If you are aware of factors, which could delay or hinder my journey, such as diversion, road closures, speed restrictions, issues etc. please advise me as soon as possible so I can factor this into my route. No refund or compensation will be offered for delays caused by other wedding vendors, or members of the bridal party. A minimum of 60 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

CLIENT OBLIGATIONS ON THE WEDDING DAY
Please ensure every member of your party is aware of timings on the day and that they need to be ready and remain available. I request that all parties cooperate on the day of the booking which includes being ready at the scheduled time for makeup, and not eating or using mobile phones while getting makeup done. This will ensure I run on time and there is no delay. Please ensure that there is a suitable environment with adequate lighting, by the window is the best and a table to put products on. You are to inform me of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated, I cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any member of your party. Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whist we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are makeup free (I will prep your skin) on the wedding day, as time is of the essence. Please do not sit children/babies or dogs on your lap whilst having your makeup applied. I am not obliged to stay if I have completed my work before the estimated completion time.

LIABILITY
All brushes, tools, and makeup products are sanitised between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the clients to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction. I accept no liability for any claims arising out of the misuse, allergic reactions, or any injury suffered from the use of the products and equipment offered by Katarina Lategan. By making a booking with me you acknowledge and accept this policy and release me from any liability is such a situation should arise. The client understands that once they pay the booking deposit, they are legally bound by this document.

ALLERGIES AND HYGIENE 
Unless a list of ingredients of potential reactive ingredients are presented to me before the makeup application, Katarina Lategan is not responsible for any reactions to makeup. If you or your bridal party are suffering from any type of contagious illness including, but not limited to, conjunctivitis, eye sties/cyst, cold sores, open wound/cuts of the face and neck, staph infection, head lice, or flu or other contagious illness, I need to be informed as a matter of urgency and reserve the right to refuse service of any infectious person. This is a precaution taken in order to ensure non-contamination of kits and brushes, despite the fact all items are sanitised between clients.

PHOTOGRAPHY & IMAGE COPYRIGHT
It is important that I continue to update my portfolio and demonstrate my work to future prospective brides. Please let me know in advance by written email if you do not wish to be photographed or if you are not happy for me to use your images for social media purposes. I am happy to be photographed on your wedding day however, any photo image of myself should include my name as a reference.

 YOUR PRIVACY 
Your privacy is taken very seriously. Your personal information will never be used for any purpose other than processing your booking and conducting my service with you. Further, your information will not intentionally be passed on to a third party under any circumstances.

 PAYMENTS
BACS preferred payment method
Cheques will not be accepted
I accept cash on the day (to be paid prior to your service starting)

CANCELLATIONS AND ISSUES
If you need to cancel your booking any payment made is non-refundable and non-transferable. If you have a complaint following your booking, please direct this to Katarina Lategan.

Thank you for your understanding and cooperation. If you have any further questions, please feel free to contact me.